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EXISTING USER- LOGIN FORGOT USERNAME

FORGOT USERNAME

If you forgot your Username, please click Forgot Username below the Username field and follow the instructions on the Account Access: Forgot Username page.

ACCOUNT NUMBER

Please enter your account number exactly as it is displayed on your Account Statement.

FUND

Select one of your funds from the list displayed.

PASSWORD

Please contact a Client Services Representative at 1-866-907-2653, Monday through Friday from 8 am to 5 pm Central Time

SECURITY INFORMATION

Answer the security challenge and click Continue.

Entry of correct security information will return your Username.

Clicking Continue will redirect you to the Login page where you can log in to your account.

EXISTING USER- ACCOUNT LOCKED SECURITY INFORMATION

Why did I get the 'Your Account has been Locked' screen? This means that you entered incorrect security information. For your security your account has been locked. Please contact a Client Services Representative at 1-866-907-2653, Monday through Friday from 8 am to 5 pm Central Time

EXISTING USER- INVALID PASSWORD

Why did I get the 'Invalid Password' Message? This means the password entered does not match the information we have on file. You will have three attempts to enter the correct password before your account is locked. If your account is locked, you will have the opportunity to establish a new password by clicking UNLOCK and following the onscreen prompts. After entering security information, you will need to provide your Username, your SSN or TIN and your Account Number. Please contact a Client Services Representative at 1-866-907-2653, Monday through Friday from 8 am to 5 pm Central Time

EXISTING USER- UNLOCK ACCOUNT

Why did I get the 'Your Account has been Locked' Message? This message is displayed when the information entered does not match what is on file. For your security your account has been locked. Click UNLOCK and follow the steps to unlock your account. Please contact a Client Services Representative at 1-866-907-2653, Monday through Friday from 8 am to 5 pm Central Time

EXISTING USER- WE ARE UNABLE TO VERIFY YOUR INFORMATION

Why did I get the 'We are unable to verify your information' Message? This message is displayed when the information entered does not match what is on file. For your security your account has been locked. Please contact a Client Services Representative at 1-866-907-2653, Monday through Friday from 8 am to 5 pm Central Time

EXISTING USER- FORGOT/RESET PASSWORD

FORGOT/RESET PASSWORD

If you forgot your password, please click Forgot/Reset Password below the password field and follow the instructions on the Account Access: Forgot/Reset Password page.

ACCOUNT NUMBER

Please enter your Account Number exactly as it is displayed on your Account Statement.

FUND

Select one of your funds from the list displayed.

PASSWORD

This is the new password you will use each time you access your CIM Group account online. Your password is not case sensitive and must be 6-20 characters long and contain at least 1 number(s), 0 letter(s) and 0 special character(s) (@,#,$, etc.).

Enter a password into the New Password field. Reenter the same password into the Verify New Password field.

A green check mark next to the password fields indicates a valid password.

Why is there a red X next to my New Password? You will see a red X next to the New Password field until your password meets all requirements.

Why is there a red X next to the Verify New Password field? You will see a red X next to the Verify New Password field until it exactly matches your new password.

When your new password setup and verification is complete, click Continue located at the bottom right of the page.